For orders placed on or after August 26, use this link:
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Returns & Refunds
For orders placed before August 26 2025, please fill out the form below.
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Free shipping (5-8 day) in Switzerland for all orders over CHF75! Learn more about shipping times, delivery options, and tracking so you always know when your gear will arrive.
Learn moreChanged your mind? Return any new, unused item within 30 days of purchase for a full refund. We will provide you with a free return shipping label (EU only) . All sales of discounted items are final and do not qualify for a return. We can't do direct exchanges, but you can return and reorder.
Start returnRegister your snowboard now to unlock the third year of the warranty. All boards (starting season 2019/2020) purchased after April 2019 from a Jones Authorized Dealer are eligible for an extended 2+1 year warranty.
Register productFor orders placed on or after August 26, use this link:
For orders placed before August 26 2025, please fill out the form below.
Can't see the contact form? Click here