For orders placed on or after August 26, use this link:
support
Returns & Refunds
For orders placed before August 26 2025, please fill out the form below.
Can't see the contact form? Click here
Free shipping (5-8 day) in Switzerland for all orders over CHF75! Learn more about shipping times, delivery options, and tracking so you always know when your gear will arrive.
Learn moreChanged your mind? Return any new, unused item within 30 days of purchase for a full refund. For Europe (except UK), you will receive a prepaid return label.
All sales of discounted items are final and do not qualify for a return. We can't do direct exchanges, but you can return and reorder.
Register your gear now to unlock extended warranty on your product (snowboard, splitboard, jacket, puffy, pants and bibs).
Register your productFor orders placed on or after August 26, use this link:
For orders placed before August 26 2025, please fill out the form below.
Can't see the contact form? Click here