Every item we sell has a 30 day return policy* from the purchase date. If your new, unused, unwashed item doesn’t work out, you have 30 days to return it for a refund.

There is a flat rate return fee of $6.95 that will be subtracted from your total refund for US and Canadian web store orders.

There is a flat rate return fee of €14.99 that will be subtracted from your total refund for EU/CH/UK web store orders.

All items must be returned in original condition, including manufacturer packaging, tags, documentation and all accessories. Returns will be refused (or a restocking fee will be applied) if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged, and do not use manufacturer boxes for shipping back bindings. They must be placed within a separate shipping box.

When ordering Jones Apparel, please use the sizing charts to determine the correct size. Keep in mind ordering multiple sizes and returning a large part of your order has a big environmental impact due to the excess shipping and packaging.

30 Day Policy*

Our 30 Day Return policy starts on the day the order is placed and includes weekends and public holidays. Refunds will be processed within 5-10 days upon arrival of return package, but we endeavour to process refunds faster where possible. It takes 1-3 days to post to your account once refund is issued.

For US and Canada - All discounted items sales are final and do not qualify for a return and refund.

To initiate a return, please click here.

We do not accept returns on used items, but we are happy to help you with any manufacturer defects and warranty replacements. Please see our warranty policy here.

Received a damaged or incorrect item? Contact us.

See details here.