I bought my board new for the 2020 season. Before I even had the stickers off of the top sheet or any hardware for the bindings mounted, the carbon top sheet began delaminating near the outer edge of the board and made a visible bubble roughly the size of a 50 cent piece. While I was pretty irritated that my new board was defective and that I had to waste a bunch of time (and down time in the middle of winter) dealing with what to do about the problem, I reached out to Jones directly at their office in California along with pictures, a description of the issue, proof of purchase and simply asked them on what they would like to do. I put the ball in their court without making demands.
I taped off the area in question on the top sheet so the warranty dept. wasn't second guessing upon arrival. Jones had the snowboard maybe two days and I received a phone call indicating they were replacing the board with the 2021 model. Stoked. That is service along the lines of Patagonia, REI and Arc'Teryx. Stoked I was hooked up with the 2021 model to make things right. For those of you with warranty issues, I suggest taking a helpful approach before you burn any bridges. Jones has a customer for life now that I know they will do the right thing.
Regarding the board its self; this thing is so sick. Roughly half the weight of competitors boards, skinning up the mountain is much easier and I can go deeper without fatiguing earlier. Sure the price tag is tough to swallow at first, but you are paying in part for the reduction in weight that you have to drag around. Frankly, if your core gear isn't full carbon (aside from your shovel being aluminum), you're doing yourself a great disservice by overworking with useless weight.
Coming from a surfing background, this board does have that surf feel in the pow. Flex is forgiving, the side cut radius is forgiving, edge hold is great, flex pattern is forgiving and the whole setup doesn't need to be forced like say, riding a Burton Custom X for example. Splitting the board/affixing the board is pretty easy and can be done with gloves on. Skin attachment and removal is easy. As an aside, I recommend you get the Pro skins with the Glide Tech feature as this greatly mitigates gum up due to changing snow conditions from icey, to wet (I'm talking to you people in Washington). Definitely worth the extra $40.
The snowboard its self is pretty sick, but the fact I was down three weeks during peak season due to delamination issues is why I have rated the board at 4/5 stars. Their warranty process is a 5/5. My only wish is that they made this board in a non-split version, like a carbon Ultracraft. I would be all over this like white on rice. Ultracraft Splitboard...you need one.